Thank you for shopping with Genesis Trader LLC. We value your satisfaction and stand behind our products. Please read our Refund Policy below.
Eligibility for Refunds
Refund requests must be made within 14 days of purchase.
Items must be unused and in original packaging.
Proof of purchase is required (e.g., order number, receipt).
Return Process
To initiate a return or refund, please:
- Once the return is received and inspected, we’ll notify you of approval or rejection
- Email us at manan@genesistraderllc.com with your order details
- We’ll guide you through the return process
Refund Method
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Shipping costs are non-refundable (unless the return is due to our error).
Exchanges
If you received a defective or incorrect item, contact us at manan@genesistraderllc.com and we will arrange for an exchange at no extra cost.
Need help?
Contact us at manan@genesistraderllc.com for questions related to refunds and returns.